Domestic Shipping Policy
Shipment processing time
All orders are processed within 1–2 weeks of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email, social media or phone.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment to P.O. boxes or APO/FPO addresses
Casa de papel ships to addresses within the US and APO/FPO/DPO addresses.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped.
Customs, Duties, and Taxes
Casa de papel is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
Damages
Casa de papel is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
Casa de papel will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
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